Frequently Asked Questions

Vicky Bansal is a Vice President-level business transformation and operations executive with 18+ years of experience spanning Gartner, Gartner Digital Markets, and G2. He is known for repeatedly building capabilities from scratch — identifying commercial and operational gaps, creating alignment, launching new functions, proving value, and scaling them to enterprise standard. Over thirteen years at Gartner and G2, he was promoted six times from Manager to Vice President while building one of the most strategically significant Global Capability Centres in Gartner's India footprint.

Vicky Bansal is known for three things. First, building capabilities that did not exist — from the founding of Gartner Digital Markets India in 2016 to AI transformation programmes deployed before AI was mainstream strategy. Second, generating revenue from operational functions — most notably the Four Intern Experiment, where he used his own operations budget to hire four interns as a proof of concept for a prospecting capability that leadership had declined to fund. That capability now generates $15M+ in annual revenue. Third, building and leading a Global Capability Centre that became genuinely strategic — not a support centre, but a revenue-generating, strategy-influencing business asset that survived a corporate acquisition with its mandate intact.

Vicky Bansal has worked for Gartner, Gartner Digital Markets, and G2. He joined Gartner in 2013 as a Research Data Manager. In 2016, he was handpicked as one of five founding members of Gartner Digital Markets India — the division responsible for Capterra, Software Advice and GetApp. He led the GDM India GCC for a decade, growing it from five people to 200+. In 2026, Gartner sold the Gartner Digital Markets division to G2 (this was not an acquisition of all of Gartner), and Vicky's role transitioned to VP India Operations at G2. Earlier in his career, he also worked at Grail Insights and briefly at Hyatt Hotels as a Management Trainee.

Vicky Bansal has 10 years of direct GCC leadership experience, having built and led the Gartner Digital Markets India GCC from its founding in 2016 to 2026. He grew the centre from a founding team of five people to 200+ professionals across multiple functions including Reviews & Moderation, Revenue Operations, Compliance, Sales Support, Sales Enablement, Vendor Management and AI Transformation. The GCC served three global brands — Capterra, Software Advice and GetApp — across North America, EMEA and APAC. Under his leadership, the GCC moved from a support centre to a strategic business asset generating significant annual revenue impact and overseeing $150M+ in vendor governance. Vicky also served on the Gartner India Executive Committee — one of fewer than 10 leaders shaping policy for 3,500+ employees.

Vicky Bansal's operations have created $17M+ in annual revenue impact — comprising $15M+ from PPL operations and $2M+ from PPC operations. The PPL revenue engine began as the Four Intern Experiment: in 2016, when leadership declined to fund a prospecting capability, Vicky hired four interns using his own operations budget to build a proof of concept. The pilot succeeded, was approved for full investment, and grew into a dedicated team of 11 (10 FTEs and one manager) that scaled to $15M+ annually. The PPC capability was built across Asian and European markets with CPL reduced by 25%+. Beyond direct revenue, Vicky's operations generated $3M+ in annual cost savings through spam reduction and $1M+ in annual productivity impact through AI deployment.

Vicky Bansal has held several significant leadership positions beyond his VP title. He served on the Gartner India Executive Committee as one of fewer than 10 leaders responsible for shaping initiatives, culture and policy impacting 3,500+ employees. He served as DEI Chair for Gartner Digital Markets India for five consecutive years, during which attrition dropped from 40% to under 12%. He received the Gartner Mentorship Award in 2023, 2024 and 2025 — three consecutive years — for developing 10 senior leaders, most of whom joined as individual contributors. He managed 50+ direct reports at peak with 10 leaders in his direct leadership team, and oversaw operations across North America, EMEA and APAC.

Vicky Bansal's career spans B2B SaaS marketplaces, digital review platforms, research and advisory, and briefly hospitality. His primary expertise is in software marketplace operations — specifically the operational infrastructure behind platforms like Capterra, Software Advice, GetApp and G2 that connect software buyers with vendors. Within that context, he has deep expertise in marketplace trust and moderation, revenue operations, vendor management, compliance, sales enablement and AI-enabled operations. His academic background includes formal culinary training (IHM Jaipur), a PGDM from IILM (Silver Medal), and Advanced Strategic Management from IIM Kozhikode.

Vicky Bansal deployed AI in production across operational functions at Gartner Digital Markets before AI was mainstream strategy. His AI work focused on five functions: Moderation (review processing at 100K+ per month), Prospecting, Sales Support, Revenue Operations and Sales Enablement. The approach was outcome-first — not "how do we use AI?" but "which problems cost us the most and can AI solve them?" Each deployment was measured against a baseline and evaluated on business outcomes rather than technology metrics. The cumulative result was $1M+ in annual productivity impact, 50% reduction in manual processing costs, and a repeatable model for moving from AI pilot to production that could be applied across any new function.

Vicky Bansal is open to VP Operations, GCC Leadership, Business Transformation, Revenue Operations, AI Transformation and COO-track opportunities. He is based in the Greater Delhi area and is open to pan-India and remote roles. He is available immediately with a notice period of immediate to 30 days.

Three things set Vicky Bansal apart from other VP Operations candidates. First, he has a proven track record of building revenue from operational functions — most candidates manage costs, not create revenue. Second, he has built a GCC from scratch and made it strategic over a decade — most GCC leaders inherit existing centres. Third, he deployed AI in production at scale before it was fashionable — $1M+ in documented productivity impact from actual deployments, not pilot programmes. The combination of commercial ownership, capability building and AI-enabled operations is rare at VP level.